Owner FAQs

At #1Source Property Management, we understand that property owners have many questions about how we manage rentals. Below are answers to some of the most frequently asked questions. If you have additional questions, feel free to contact us directly—we’re happy to help!

General Questions

• What Leasing Services do you provide?

  • Pre-Marketing
  • Marketing the Property
  • Screening the Applicant
  • Move-In Procedures

  We offer a full range of Atlanta property management services tailored to you as an investor, homeowner, or landlord. We have an extensive portfolio of single family homes, townhouses, condos, and apartments in the Atlanta area.

  Are you stressed out over your tenants not paying? Are your properties taking up too much of your free time? Are you moving out of the state? Is your current Atlanta management company letting you down?

  If you answered yes to any of the questions above, we can be your solution! Let us do all the leg work for you, and you can just sit back and get a check every month.

  We want to thank those who have served and/or are currently serving in the military! Please let us know if you are a veteran or are currently serving in the US military so we can give you our special discount.

• Do you offer any additional services?

  • General Liability Coverage $1,000,000, cost $15.17 a month 
  • Landlord Protection, $445 plus tax a year,  can be paid monthly
    • Loss of Rent 4 weeks- 25 weeks of coverage depending on reasoning, with a max of $3,000 per month, rent must be greater than $1,000 per month
      • Tenant Skip (Lease Break) 8 weeks
      • Tenant Delinquency (Eviction Order Granted) 10 weeks
      • Tenant Delinquency (Writ of Possession obtained) 12 weeks
      • Tenant Murder or Suicide (25 weeks)
      • Malicious Damage to building and/or contents $35,000 max
      • Theft or damage due to theft to building and/or contents $15,000 max
      • Eviction filing fee, Eviction defense cost $5,000 max
      • Sheriff, Marshall, or Constable fees $600 max
      • Service and/or companion animal damage $1,000 max
      • Re-keying or locks $400 max 

• What areas do you serve?

  We proudly provide property management services in Metro Atlanta and the surrounding counties, ensuring your rental is managed with local expertise and market knowledge.

• What types of properties do you manage?

  We specialize in managing single-family homes, townhomes, condos, and small multi-family properties.

• Why should I choose a professional property management company?

  A professional management company like #1Source Property Management saves you time, effort, and stress. We handle everything from tenant placement to maintenance, ensuring your investment is managed efficiently while maximizing returns.

Tenant Placement

• How do you find tenants?

  We use a combination of online marketing, professional photography, and strategic advertising to attract qualified tenants quickly. Our listings are placed on major rental platforms and our website for maximum exposure.

• What is your tenant screening process?

  Our screening process includes credit checks, criminal background checks, income verification, and rental history analysis. This ensures we place reliable tenants who will respect your property and pay rent on time.

Property Maintenance

• Who handles maintenance requests?

  Our team coordinates all maintenance requests. We work with trusted vendors to ensure repairs are completed quickly and cost-effectively, keeping your property in excellent condition.

• Can I handle my own repairs?

  Yes, if you prefer to handle repairs personally or have a preferred vendor, we’re happy to accommodate your request.

Financials

• How do you handle rent collection?

  We make rent collection seamless by offering tenants multiple payment options and enforcing strict policies for timely payments. Rent is deposited directly into your account each month.

• Do you provide financial reports?

  Yes! You can access detailed financial reports through your secure owner portal. This includes income statements, expense reports, and year-end summaries for tax preparation.

Lease and Legal Compliance

• What happens if a tenant stops paying rent?

  If a tenant fails to pay rent, we begin the eviction process on day 11 of the month. Our team manages the process from start to finish to ensure compliance with local laws and minimize your financial loss.

• Do you handle lease renewals?

  Yes. We review current market conditions, communicate with tenants, and negotiate lease renewals to secure the best terms for your property.

Fees and Services

• What fees do you charge?

  Our transparent pricing structure includes a monthly management fee, a leasing fee for tenant placement, and a lease renewal fee. Visit our pricing page for a detailed breakdown.

• Are there any hidden fees?

  No. We believe in upfront pricing with no surprises. Any additional costs will be discussed and approved before implementation.